Returns & Exchanges
At cosmeticsdiary.pk, we strive to ensure your beauty routine is perfect, offering a hassle-free 7-day return policy for any damaged or incorrect items received. To maintain hygiene standards, all returned products must be unopened, unused, and in their original packaging.
Initiate Your Request
Contact our customer support team via WhatsApp or email within 7 days of delivery with your order number and clear photos of the product.
Quality Review
Our team will review your claim within 24-48 hours to verify the condition of the item and approve the return or exchange request.
Pack and Ship
Once approved, securely pack the item in its original box and ship it back to our warehouse using a traceable courier service.
Refund or Replacement
After we receive and inspect the returned item, we will process your replacement or issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing