Frequently Asked Questions
Your guide to a seamless beauty shopping experience at Cosmetics Diary.
Are the products on cosmeticsdiary.pk authentic?
Yes, we guarantee that 100% of our products are authentic and sourced directly from authorized distributors or the brands themselves.
What are the shipping charges across Pakistan?
We offer a flat shipping rate of PKR 200 nationwide. However, we provide free delivery on all orders exceeding PKR 3,000.
How long will it take for my order to arrive?
Orders within Karachi are typically delivered within 24-48 hours. For other cities across Pakistan, delivery usually takes 3-5 business days.
What payment methods do you accept?
We currently offer Cash on Delivery (COD) for all orders. We also accept secure online payments via Bank Transfer and popular mobile wallets.
What is your return and exchange policy?
You can request a return or exchange within 7 days of delivery if the product is damaged, expired, or incorrect. Please ensure the item remains sealed and unused.
Can I track my order status?
Once your order is dispatched, you will receive a tracking number via SMS and email to monitor your shipment's progress in real-time.